Can't log in to DployHub? Reset your password

If you cannot log in, your apps keep running: being signed out never stops your environments. Most sign-in problems are solved by resetting your password, which takes a couple of minutes. If that does not work, you can raise a ticket without logging in.

Reset your password

1. 1

   Open the reset page

   Go to forgot password, or click the link on the login page.

2. 2

   Enter your email

   Use the email address you signed up with.

3. 3

   Open the email

   We send a reset link. It is valid for 1 hour and works only once.

4. 4

   Choose a new password

   The link opens the reset page. Set a new password, then log in with it.

The reset email did not arrive

• Wait a few minutes and check spam, junk and promotions folders.
• Make sure you typed the same address you used at signup. A different address, or a typo, receives nothing.
• If you use a work address, ask your IT team whether external email is filtered.
• Request a fresh link. Older links stop working once used or after an hour.

The reset link does not work

A link fails if it is older than 1 hour or has already been used, including by an email scanner that opens links automatically. Request a new one from forgot password and use it straight away. Copy the full link into the address bar if your email app breaks it across lines.

You keep getting logged out

Your session is stored in your browser's local storage. Clearing site data, using a private window, or a privacy extension that wipes storage will sign you out. Log in again from a normal window, and allow storage for dployhub.com in your privacy tools. If someone reset or changed the password, other sessions are signed out too.

Still locked out? Raise a ticket without logging in

If you no longer have access to the email on the account, or nothing above helped, use the public support form. You do not need to be logged in.

1. 1

   Fill in your details

   Enter your name and an email we can reach you at, ideally the one on the account.

2. 2

   Pick the category

   Choose "I can't access my account".

3. 3

   Describe the problem

   Add a subject and details (up to 5000 characters): the account email, roughly when you last logged in, and what you tried.

4. 4

   Keep the private link

   We email you a private link to follow and reply to the ticket. Keep it to yourself, as anyone with it can read the ticket.

The public form allows up to 5 tickets per hour. If something looks wider than your account, check the status page. More detail on tickets is in raise a ticket.